Privacy Policy
Cotton Babies™ is committed to protecting the privacy of our customers through a safe and secure online shopping experience. This Privacy Policy prepared by COTTON BABIES (UEN: 53462349) describes how your personal information is collected, used, and shared when you visit or make a purchase from cottonbabies.com.sg (the “Site”).
By shopping at the Site, you signify your acceptance of this policy and agree to the collection and use of your information.
Personal Information
When you visit the Site, we automatically collect certain information about your device, your interaction with the site, and the necessary information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device Information
We collect Device Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
Source of Collection: Information is collected automatically when you access our site using the following technologies: – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
Personal Data
We collect your information that you provide when you create an account, log in to your account, provide your name, contact number, email address, shipping address, billing address and subscribe to marketing communications at the Site. We refer to this information as “Personal Data”. By providing us with your information, you are deemed to have consented to receiving marketing communications via email or SMS. You may withdraw your consent via the directions to unsubscribe as indicated in the email or SMS sent to you, or by writing to us.
“Personal Information” in this Privacy Policy refers to your Device Information, Order Information, and Personal Data.
How do we use your personal information?
We use the Device Information that we collect to help us reduce the risk for any potential fraud (in particular, your IP address), and mainly to improve and optimize our Site by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.
We use the Order Information collected generally to fulfil any orders placed through the Site which including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.
We use this Order Information and your Personal Data to communicate with you, to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Sharing your personal information
We share your Personal Information with relevant third parties to help us use your Personal Information, as described above.
Including but not limited to social media accounts, affiliates, marketing, promotions, events, advertising campaigns, suppliers, contractors, payment gateway service providers (if applicable) and third-party service and/or providers. We also use Google Analytics and Facebook to help us understand how our customers use the Site.
Your Personal Information and your nominated Order Recipient’s Personal Information will also be shared with the respective nominated shipping and delivery service providers, who may use these Personal Information to arrange for delivery of the order, send notifications to the Recipient in relation to the delivery of the order, and conduct surveys.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
Do not track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Usage of the Site
The Site may feature pictures, articles, information, digital images, text, data, contests, promotions, advertising, logos, and other forms of content that we deem will be of interest to our customers. Ownership of these content belongs to Cotton Babies™
Third party web sites
The Site may contain links to and from other apps and websites, including but not limited to your accounts in social sites which you may have used for logging into the Site. These sites and links have separate and independent privacy policies. Cotton Babies™ therefore does not have responsibility nor liability for the content and activities of these linked sites.
Change
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information or if you have questions, please contact us by e‑mail at hello@cottonbabies.com.sg.